Privacy Policy
Last updated: February 2026
Introduction
Blocked Drains East London ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (www.blockeddrainseastlondon.co.uk) and services.
Information We Collect
We may collect the following information:
- Name and contact details (phone number, email address)
- Property address and postcode
- Details of your drainage enquiry or service requirements
- Payment information when you pay for services
- Website usage data through cookies
How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Deliver drainage services you have requested
- Process payments for our services
- Send service reminders and follow-ups
- Improve our website and services
- Comply with legal obligations
Data Protection
We take appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and only accessed by authorised personnel.
Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
Cookies
Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser preferences.
Third Parties
We do not sell your personal information to third parties. We may share data with service providers who help us operate our business, under strict confidentiality agreements.
Contact Us
For any privacy-related questions or to exercise your rights, contact us at:
- Email: info@blockeddrainseastlondon.co.uk
- Phone: 020 1234 5678
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.