Terms of Service
Last updated: February 2026
1. Services
Blocked Drains East London provides drainage services including but not limited to: drain unblocking, CCTV surveys, drain repairs, high-pressure jetting, and maintenance services across East London.
2. Quotes and Pricing
All quotes provided are estimates based on the information given. Final pricing will be confirmed on-site before work begins. We operate on a fixed-price basis with no hidden charges. Payment is due upon completion of work unless otherwise agreed.
3. Guarantees
We guarantee our workmanship as follows:
- Drain unblocking: 3-month guarantee against recurrence
- Drain repairs and relining: 12-month guarantee
- CCTV surveys: Satisfaction guarantee on report accuracy
Guarantees do not cover issues caused by misuse, third-party interference, or pre-existing undisclosed problems.
4. Cancellations
You may cancel a booking with at least 24 hours' notice without charge. Cancellations with less than 24 hours' notice may incur a fee. Emergency callouts that are cancelled after dispatch may be charged a call-out fee.
5. Access and Safety
You must provide safe and reasonable access to the drainage system requiring work. You are responsible for informing us of any hazards at the property. Our engineers reserve the right to refuse work in unsafe conditions.
6. Liability
We carry £2 million public liability insurance. Our liability is limited to the value of the services provided. We are not liable for pre-existing damage, normal wear and tear, or issues beyond our reasonable control.
7. Property Damage
While we take every care to minimise disruption, some drainage work may require excavation or access that affects surrounding areas. Any necessary excavation will be discussed and agreed before work begins.
8. Data Protection
Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws.
9. Complaints
If you are dissatisfied with our services, please contact us within 14 days. We will investigate and respond within 5 working days.
10. Governing Law
These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
For any questions about these terms, contact us at:
- Email: info@blockeddrainseastlondon.co.uk
- Phone: 020 1234 5678